Confusion as banks disconnect MTN from USSD services and mobile app.

Confusion as banks disconnect MTN from USSD services and mobile app.

Confusion as banks disconnect MTN from USSD services and On Bank Mobile App

Banks in Nigeria have disconnected MTN from banking channels including Unstructured Supplementary Service Data (USSD) and banking apps due to disagreement over earnings.

Customers of Guaranty Trust Bank (GTB) and Access Bank confirmed to Ripples Nigeria that they have been unable to access the banks’ digital services.

MTN has over 77.34 million subscribers in Nigeria.

However, neither the banks nor the mobile telecommunication operator had explained to their customers the reason for the development, but MTN in a message to its subscribers earlier on Friday asked them to use physical cards to recharge their phone as its bank recharge channels were unavailable.

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“Dear Customer, our bank recharge channels are currently unavailable. Kindly recharge using physical cards. We apologise for the inconvenience,” the mobile network operator said.
But an insider in MTN told journalists the blockage was caused by a disagreement between the company and banks on USSD code commission.

He said the network had reduced commission paid to GTBank and other lenders from an average of 3.5 percent to 2.5 percent.

Although not all the banks received a reduction, but out of the lenders that were affected only Zenith Bank choose not to block MTN.

Banks in Nigeria have disconnected MTN from banking channels including Unstructured Supplementary Service Data (USSD) and banking apps due to disagreement over earnings.

Customers of Guaranty Trust Bank (GTB) and Access Bank confirmed to Ripples Nigeria that they have been unable to access the banks’ digital services.

MTN has over 77.34 million subscribers in Nigeria.

However, neither the banks nor the mobile telecommunication operator had explained to their customers the reason for the development, but MTN in a message to its subscribers earlier on Friday asked them to use physical cards to recharge their phone as its bank recharge channels were unavailable.

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Managing Directors met and quickly took a decision. Subscribers to telecommunications are being denied services by the banks even when they have money in their accounts.”

He said the banks took the action to protect their profit and asked the government to intervene in the dispute.

“This only has to do with the preservation of bank profits which are already substantial and growing despite the wider economic conditions.

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